It says "Delivered" but it hasn't arrived
In some cases your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. When this happens, the Track & Trace system will be updated to confirm that delivery has taken place.
If your item has been delivered to a residential address but you have not received it, please first check with family to see if they signed for it. If you still cannot locate your item, contact Customer Services on 08457 740 740 or complete the enquiry form online and we will investigate the situation.
In most cases we will also provide an electronic Proof of Delivery (ePOD) on items that have been signed for. This will show the related Track and Trace number of the item, the time of delivery and most importantly, the printed and signed name of the person who received it.
If your item has been delivered to a residential address but you have not received it, please first check with family to see if they signed for it. If you still cannot locate your item, contact Customer Services on 08457 740 740 or complete the enquiry form online and we will investigate the situation.
In most cases we will also provide an electronic Proof of Delivery (ePOD) on items that have been signed for. This will show the related Track and Trace number of the item, the time of delivery and most importantly, the printed and signed name of the person who received it.
Do you need help?
- It says "Delivered" but it hasn't arrived
- My item arrived but the contents were missing
- My item arrived damaged
- How can I get my item there quicker next time?
- Who signed for my item?
- What is electronic Proof of Delivery (ePOD)?