Create your returns label for VOITED
We want you to love everything you purchase from VOITED and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused within 30 days and we’ll issue you a refund for the product.
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and VOITED tags attached to them. This also includes all accessories and the stuff sack (if applicable). We reserve the right not to accept any return if the product shows signs of usage or has been used or altered from its original condition in any way.
Bundle purchases - when more than one item is purchased as a bundle and a discount is received on the second item the following applies:
Both items must be returned together. If we receive the full price item back without the second discounted item then the value discounted from the second item will be deducted from the value of your returned item.
Purchases with a free gift - when an item that exceeds the value criteria for the free gift is returned, the "FREE gift" should also be returned. If a partial order is returned and the item has a lower value than the criteria for the "FREE gift', then the "FREE gift" must also be returned. For example, a "FREE gift" is offered on orders £100 or over - if the order after partial return has a value of below £100 then the "FREE gift" should also be returned. If the order after partial return has a value of above £100, then the "FREE gift" does not need to be returned.
If we receive your order back without the FREE gift the full retail price of the gift will be deducted from the value of your return.
We kindly request that you do not use our product boxes to ship returns. To ensure the safe return of your items, please either cover the original product packaging or place it inside a larger shipping box. This helps us maintain the quality of our products and ensures a hassle-free return process for you.
Do you need assistance?
Customer Service is here to help. You can email us at customercare@voited.com
