Create your returns label for Universal Music Group

Thanks for ordering from Universal Music Group, please follow the guidelines below with regards to your returns:

• How long do I have to return an Universal Music Direct product

You can return an item within 28 days of receiving your order to get a refund if it’s in its original condition. If you return within 28 days you’ll be refunded by way of the original payment method. It can take up to 7 days (excluding weekends and bank holidays) for your items to reach Universal Music Direct.

This doesn’t affect your statutory rights. For more details on our terms and conditions, please see here

-What is the Universal Music Direct returns policy?

If you’ve changed your mind about your order, you need to return it to them within 28 days of receiving it. Make sure your items are in an original, unused condition with all the original packaging and tags intact.

To learn more about the returns policy, visit their website

How long will my Universal Music Direct refund take?

It can take up to 7 days (excluding weekends and bank holidays) for your items to reach Universal Music Direct. As soon as your return has been processed you will receive an email.

To make your return, please print and attach your Royal Mail free post label to the front of your parcel – ensure everything is packaged securely and leave with your nearest post office.

Be sure to request a receipt in exchange for your parcel as proof of postage and record of your tracking number.