Create your returns label for PURIMA
Welcome to PURIMA Tracked Returns Service provided By Royal Mail
Before creating the returns label please contact us first (https://www.purima.co.uk/pages/contact-us), if you have already contacted us and we have forwarded you onto this service, then please continue.
Unfortunately, we cannot accept any goods returned, where we have not been notified of a problem within 14 days of delivery. We can’t accept returns of open/broken seal or perishable/d items.
Please also enclose a brief note with your order number, name and address on, explaining the reason for return and whether an exchange or a refund is required.
Please note a fee, for using this service, of £5.00 per Parcel will be deducted from the refund of your returned item, unless agreed with us prior and if the return falls within the damaged, wrong or faulty item return reason.
If you are required to pay for return shipping, then this service is optional, and if you can find a cheaper tracked alternative, then please do so. The fee for this service is competitive for tracked parcels 2kg-20kg when compared to other parcel couriers.
The customer is fully liable for the parcel until it has been safely delivered to us.
Refunds & Exchanges can take up to 10 working days to process from date of us receiving the return back.
If a replacement is urgent, it would be quicker to place a new order online first, whilst returning the existing item marked for a refund.
For further information on returns & refunds please visit https://www.purima.co.uk/policies/refund-policy
If you need to contact us regarding your return, then please use the contact us form @ https://www.purima.co.uk/pages/contact-us
To use this service, make sure that the parcel that is being returned adheres to royal mail’s weight (20kg max parcel weight) and size restrictions.
If the parcel does not, then please spilt into smaller parcels if possible, please keep the number of parcels to a minimum, if we find that excessive parcels are sent, we may apply the parcel fee to the excessive parcel.
1.) Complete the Form Below
2.) Print off the pre-paid Royal Mail label and attach it to the outside of your parcel, ensuring the original despatch label is covered and the packaging is secure.
Enclose a note with your order number, name and address on, explaining the reason for return, contents of the returned parcel and whether an exchange or a refund is required, inside the parcel, if there are multiple parcels please duplicate the note and list the contents of each the parcel.
3a.) Take your parcel to any Post Office, where you will be given a receipt.
Please retain this until we have sent you an email confirming that your refund has been processed
b.) If you are unable to visit the post office, then you can drop the parcel into your nearest parcel box or delivery office
c.) If you are unable to drop off, then royal mail can collect from you (additional fees may apply, that we do not refund) visit https://send.royalmail.com/collect/youritems after generating you label, follow the instructions screen, select 2nd option (Royal Mail Tracked Return), enter your tracking number on the label.
