Create your returns label for Joshua James Jewellery
To return your order please print & attach your Royal Mail free post label to the front of your parcel.
• Please ensure it’s packaged up securely and take it to a Customer Service Point, Post Office, Parcel Postbox or arrange a Collection.
• No printer? No problem. Show the Royal Mail team your email label or QR code & they will take care of the rest.
• You will need to retain your post office receipt as proof of return. (Please note if your parcel is not delivered to us you will have to claim for this with Royal Mail)
• You can track your parcel online using the Royal Mail Track and Trace service.
• UK returns made using the Royal Mail freepost label may take 3-5 working days to be delivered to us.
• Returns are usually processed within 2-4 working days, this extends to 1-2 weeks during busy sale periods.
• You will receive a confirmation email once your return or exchange is processed.
• If you have any issues please contact us through our contact page at https://www.joshuajamesjewellery.co.uk/help-contact