Create your returns label for diptyque

• • To return your order please follow the steps below, print and attach your Royal Mail free return label to the front of your parcel.
  • To help us give you the right label for your item, enter all relevant information regarding your order.
  • Please make sure you fill out the Returns Form given in your package and place it inside the parcel. Download one here
  • The items must be unopened and in their original packaging. If you are returning the item due to a fault or damage in transit this must be stated on the Returns Form.
  • Please ensure your products are packed up securely and take it to your nearest post office. Please request to mark the package as ‘Fragile’ as an extra precaution.
• • If you are returning a fragrance or room spray please also attach the ID8000 label on the outer packaging or ask the local post office to do so. Download the label here.
  • No printer? No problem. Show the Royal Mail team your email label & they will take care of the rest.
  • You can track your parcel online using the Royal Mail Track and Trace service. Please retain your post office receipt as proof of return.
  • UK returns made using the Royal Mail label may take 2-3 business days to be delivered to us. Refunds are processed within 14 days upon receipt of your returned parcel.
  • Once your refund has been processed, you will receive a confirmation by email and the amount will be refunded via the original payment method within 2 to 5 working days.
  • If your package exceeds the weight limits and/or if you have any questions, please contact our Customer Services team