Return your item to IQOS
What shape is your item?
Is your item less than 20kg and smaller
than 61cm (L) x 46cm (W) x 46cm (D)?
Is the item less than 20kg and the length plus twice the diameter not exceed 104cm, with the greatest dimension being no more than 90cm?
No
If you're sure that your item is bigger or heavier than our limits allow, unfortunately you won't be able to use Tracked Returns. We suggest you contact your retailer directly.
Your order from IQOS (fields marked with * are mandatory)
Reason for returning item
Your details
Your first name
Your last name
Your email
Confirm your email

Please provide at least one of flat number, building name, building number or company name

e.g. Montgomery House
e.g. KA27 8AA
We only ask for your details in case we can't get your item back to your retailer. We promise not to use them for anything else. By clicking Continue, you are confirming that you're not intending to send any restricted or prohibited goods in the post. Find out what we class as restricted and prohibited.