for Trotters Childrenswear

Our standard returns policy is 28 days. However, please note that you have 14 days to return items purchased online during our Sale and Black Friday promotions. We will refund any item(s) purchased with us provided that the item(s) are returned as new, i.e., unworn and returned with their original packaging, including the original tags. If you are returning shoes, please place them in another box/bag and do not use the shoe box to adhere labels to. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Please allow up to 14 days to receive your refund.
Please note: We are not currently able to offer freepost returns labels for orders shipped to the Republic of Ireland and Channel Islands.
Trotters Childrenswear
Returns Department
3 Gorst Road
London
NW10 6LA
The goods are the customer’s responsibility until they reach us, so we recommend upgrading to a signed-for service with insurance should your return not reach us.
Please note: Freepost labels will not be included with your order during our Back to School, Black Friday Sale and other Sale promotions. During these times, should you wish to return your parcel through one of our branches, they will be happy to return your items back to us for a refund or exchange. Please allow up to 14 days to receive your refund.
We will refund the price you paid for your item(s), including sale items, back to your original payment method.
If you would like a different size or colour, please return your unwanted item(s) and include on your returns slip which size or colour you would like to exchange for in the comments section. In order to process an exchange, we need to refund the original amount spent on the purchase and then place a new order for the replacements. We will prepare this and send via email for you to complete your payment details. You will be charged the same amount (or less if the item(s) is on promotion) as the initial order. For UK exchanges, there will be no additional postage to pay.
Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period. If you have paid for Express Delivery, you will be refunded the amount for Standard Delivery.
We will not be responsible for any items that are returned to us by mistake.
Please Note: Items purchased in store must be returned to a store for refund or exchange. We regret we cannot accept these items back via mail order.