for Sofab Sports CIC

Please see our Return Policy Below:

Mark the products on the invoice you are returning and send the invoice and original delivery packaging back with the product.
We are unable to offer exchange items. You can place a new order if alternative items are required and return the original item(s) for a refund.
Please allow up to 14 days from us receiving your return for your refund to be processed.
Please note that there are no facilities for customers to visit our warehouse to return items.
The item(s) must be returned in the condition you received them in order to be accepted as a return. Items must be unused, unmarked, and complete with barcode tags and original packaging. You must also include the invoice identifying which goods you are returning. No refund will be processed for item(s) that are returned incomplete, damaged or in any unacceptable condition..
Please place shoe boxes in a postal bag (as you would have received them) – Please do not apply tape on any shoe boxes.
Please note, some products cannot be returned for hygienic reasons once they have been removed from their packaging e.g. Underwear, Swimwear & Face Coverings.
If you have any queries, you can contact us via the contact form on our website.