for Isabella Vrana Ltd

Thanks so much for shopping with Isabella Vrana, we’re sorry to hear your order wasn’t perfect.

We'd love to get this sorted for you.To return your order please complete the steps below, then print & attach your Royal Mail label to the front of your parcel. 

- Ensure your item is securely packaged and take it to your nearest Customer Service point, Post Office, Parcel Postbox or arrange a collection. If possible please reuse our original IV packaging, to reduce our impact on the environment.
- No printer? No worries, just show the royal mail team your label or QR code.
- Make sure you keep your receipt as proof of postage.
- You can track the progress of your return parcel through Royal Mail. Once we have your return, please allow up to 5 days for us to process your return. You will receive an email notification once your refund has been processed.
- Items must be sent back to us within 14 days of your return / exchange being approved.
- We charge a £5 handling fee for all returns which will be deducted from your final refund.
- Please note that returned items will only be accepted if new, unworn, and undamaged with the tags still attached.

If you're unsure of anything, we advise you take a look at our returns & exchange policies on our website here for more info.

If you need any extra help, please don’t hesitate to reach out to us.