for Advanced Water Company Limited

Advanced Water Company Returns

To return your order please print & attach your Royal Mail free post label to the front of your parcel.
• Please ensure it’s packaged up securely and take it to a Post Office, Parcel Postbox or arrange a Collection.
• No printer? No problem. Show the Royal Mail team your email label or QR code & they will take care of the rest
• You will need to retain your post office receipt as proof of return.
• You can track your parcel online using the Royal Mail Track and Trace service.
• UK returns made using the Royal Mail freepost label may take 2-3 working days to be delivered to us.
• Returns are usually processed within 1-2 working days.
• You will receive a confirmation email once your return or exchange is processed.
• Any questions, catch our Customer Experience team on Email, Phone, Social, & Livechat via our website.

Thank you for your return. Please follow the steps below to generate your label.