for Natterjacks

Once we receive your return, it is promptly handed over to our dedicated Returns Team for processing. We understand the importance of a smooth and timely return experience, so rest assured that we aim to handle your request as efficiently as possible. Returns are typically processed within 5-10 working days from the date we receive your item. During this time, the team carefully inspects the returned product to ensure it meets the necessary conditions and criteria. Once the process is complete, we will notify you via email with an update, whether it’s confirmation of a refund, exchange, or any further action required. Please note that the exact time frame may vary slightly depending on factors such as volume of returns or specific details related to your order. If you have any questions while your return is being processed, feel free to reach out to our customer service team at sales@natterjacks.com, who will be happy to assist you. Your satisfaction is important to us, and we appreciate your patience as we work to resolve your return promptly and efficiently. Thank you for choosing us, and we look forward to assisting you with your return to ensure a positive resolution.