for La Marqueza Ltd®

Customers have 14 days from the date of receiving their item to request an exchange for a different size. They must use their own courier to return the item. However, delivery from the shop to the customer’s address for the exchange is FREE of charge on one occasion.
Instructions for specifying the required size can be found here:
https://www.genuinepanamahats.co.uk/pages/shipping-returns      

Returning for a Refund

Items may be returned for a refund within 14 days of receipt. Customers should print a returns label by completing the form below. A return postage fee of £7.50 will be deducted from the refund.
The full returns policy is available here:
https://www.genuinepanamahats.co.uk/pages/shipping-returns

Important:

• Panamas must not be returned rolled.
• All items must be in new, unused condition, with all original tags attached.
• Purchases must be returned in their original packaging.
• Late returns will not be processed.
• Items not meeting the return conditions will be sent back to the customer.