for Toms Studio

We appreciate that for whatever reason you may sometimes need to return your purchase , so we have tried to make it as easy as possible for you by offering a hassle-free returns policy. simply follow the instructions below, print off your free returns label and we will happily refund you the cost of your purchase. We must receive any returns within 28 days from the time you received the goods. All items that are returned to us (unless faulty), must be in a re-saleable condition, unused, undamaged and with all the original packaging.

When sending your items back to us please make sure you do the following;

Unwanted items are securely packaged in suitable packaging.
Include a copy of your original invoice/order with your parcel so we can identify your order and process any refund.

Get a proof of postage receipt from the post office when you drop your parcel off.
Royal Mail have a maximum parcel size limit of 610mm x 460mm x 460mm. If your parcel is larger than this, please email us at hello@tomsstudio.co.uk