for Masumi Headwear

We want you to love everything about your purchase! However, if you are not fully satisfied with your product then please return your order to us using our Royal Mail portal for a full refund or an exchange. Yes, you can also ask for FREE exchange. Please make sure you send us the return form or a note, with the item which you wish to exchange your product for.

Please note that the Royal Mail portal return service is ONLY available for customers within the UK. There is a charge of £3.95 for this service and the amount will be deducted from your refund total. If you are returning the goods from outside the UK, then you need to use your postal service provider to send your return to us.