for Hotel Chocolat - Velvetiser Returns

Hotel Chocolat Velvetiser Returns – We’re really sorry you have decided to return your Velvetiser. Please only use the form below if you have already spoken to our team as you will require a unique return ID and customer reference number before you can complete your return. Please contact us at velvetiser@hotelchocolat.com for assistance.

This service is not currently available for chocolates returns and is for use for an electrical Velvetiser only. Any chocolate returns will not be received by Hotel Chocolat and must not be returned using this service. Please contact help@hotelchocolat.com for further information on returning a chocolate order.