for VOCLA

Return Your Items for £4
• To return items, please package them securely, print your Royal Mail label & attach to your parcel.
• If you don’t have a printer, just show the Royal Mail team your e-mail label and they will sort it.
• Take your return to a Royal Mail Customer Service Point or Post Office and obtain a proof of return receipt.
• You can track your parcel online using the Royal Mail Track & Trace service.
• Returns should take approximately 2-3 working days to be delivered to VOCLA®.
• VOCLA® will deduct a flat rate fee of £4 from any refund due (except where an item is faulty or incorrect). This should be cheaper than paying for a return directly with the Post Office or other courier, you get tracking and are eligible for compensation for loss.
• You will receive a confirmation e-mail once your return is processed.