for The Bearhug Company Ltd

If you need to return an item, check the Returns Policy on our website, it is really important you follow this. We will only refund or exchange items that are in original resalable condition. Fill out the returns information accurately and send back to us using the prepaid Royal Mail tracked returns label (for UK customers only). We endeavour to process returns/exchanges within 3-5 working days of receiving the item. Initial postage will not be refunded. Exchanges will be sent via Royal Mail 48. If you have any questions please contact us via email: info@thebearhug.com