for The Hornets Shop - Watford FC

If an exchange or refund is required then the items should be returned to us in their original packing along with your receipt. Please note, all parcels must be sent back with a cover letter stating the reason the item was returned and your order number. All items must be returned in good condition. We reserve the right to refuse a refund or exchange if the goods returned have been deemed to be damaged or tampered with. This does not affect your statutory rights. Videos, jewellery, underwear, hats and socks purchased through the Online Store will only be exchanged if deemed to be faulty. We will be unable to provide a refund or exchange that has been personalised unless it is deemed to be faulty