for Kettering Koi & Ponds Limited

This service is for authorised returns only. To obtain your Returns Authorisation number please contact us on 01536 515304 between 9.30am and 4.30pm Monday to Friday, or you can email us at sales@ketteringkoi.com.

To return your order please ensure it is packaged securely, and attach the Royal Mail free post label to the front of the parcel, then take it to your nearest post office. Be sure to request a receipt in exchange for your parcel as your proof of postage and record of the returns tracking number. For parcels larger than the Royal Mail maximum of 61cm (L) x 46cm (W) x 46cm (D) please contact us for additional postage methods.

We aim to process refunds and exchanges within 72 hours of receipt, although this may vary during busy periods.

For more information on returns, exchanges and refunds please call us on 01536 515304 or email sales@ketteringkoi.com.