for Lily & Me Clothing

You are entitled to return or exchange your goods in their original condition and with all labels and tags attached within 14 days of receipt. To send your parcel back to us please follow these simple steps.
1. Complete the Postal Returns Note received with your order and enclose with your item(s) inside the parcel.
2. Your order number is your transaction number noted on your confirmation e mail and within your paperwork.
3. Complete the reason for return, name, address and e mail address sections.
4. Print off the pre-paid Royal Mail label and attach it to the outside of your parcel, ensuring the original despatch label is covered.
5. Take your parcel to any Post Office where you will be given a receipt. Please retain this receipt until your refund has been processed.
Once goods have been received, your refund will be paid within 10 working days using the same method in which the payment was received.