Making a claim

We aim to deliver your items quickly and securely. However, if something does go wrong, you may be entitled to claim compensation if your item is lost, damaged or delayed.

How you claim depends on how you paid for your mail.
 

• I paid by Stamps or Franking , or posted via a VAT exempt service on account

• I paid by a Royal Mail Business credit account

• I paid by a ParcelForce account